**ABOUT THIS COURSE**

Help save wasted hours & make your mark in the office!

A core role in any office admin, secretarial or PA job is supporting your team, aiding productivity and efficiency in anotherwise manic world!

Time is precious and meetings can often be a thorn in our side.

Thousands of hours are wasted in the British workforcethrough ‘having meetings’ – but when used properly, productively and proficiently they can be very valuable forms of communication.

**LESSONS**

**Lesson One: **what minutes are, the cycle of a meeting, different types of meeting, the purposes and benefits of meetings, the roles of chair, attendee and minute taker, the tasks that a minute taker might undertake before the meeting, notice of the meeting, arranging the venue and refreshments, preparing the agenda, dealing with 
documents that may be needed for a meeting, distributing the agenda, last minute preparations.

**Lesson Two: **definition of the role of the minute taker, preparation for the start of the meeting, the four steps of listening, skills to speed up your note taking, what to note down in a meeting, the importance of the liaison between minute taker and chair, confidence, assertiveness.

**Lesson Three: **grammar, spelling, punctuation, vocabulary,  word processing skills, proofreading, typing up the minutes, distributing the minutes.

**Lesson Four:** Meetings and minutes practical learning, participate in a meeting, take minutes, type up your notes and compare with other delegates to quickly put your new skills into practice.

Successful Meetings and Minutes

Grace  Jordan

I really enjoyed my session with Pitman, Alice was so informative and helpful but also kept it light and relaxed. I would definitely recommend Pitman for anyone looking for training.  

Katherine Gough

Very good course, very informative. Really to the point and quite literally showed how to take successful minutes. 

Connie Hatcher

Chelsea Campbell

Very informative course. Alice is a great teacher & I look forward to attending more seminars with her. 

Rosalind Springer

It was a very good day, we had a small group and we were able to discuss our experiences. The trainer was very informative, approachable, and took her time to answer our questions. We learned about different types of meetings, the roles of the attendee and minute taker and the role of the chair etc. We did a note taking practice of listening to a recording and to see how much we could take down. As the trainer was a teacher, she was able to observe how we were writing and gave us tips on posture and how best to write and the type of pen and note taking books we should use.
We also learned that it's good to be assertive in a meeting to ask questions if we are not sure about something that was said, to help us take an accurate recording of the meeting.  Most of all we are the most important person at the meeting as we are taking a record of the meeting.

Elizabeth  Cox

I always hate attending these workshops in person and find them draining and a waste of time but Alice made it very enjoyable and done a great job in involving everyone. Glad I attended, thank you!

Jasmine Parker-McGee

Alice is an amazing trainer. It was my first attendance to a Pitman seminar, and she was so patient, explaining everything thoroughly and linking the material back to each persons own working circumstances. It was a very fulfilling session.

Nancy W

I attended another training session last week with Alice, and as always, it was both highly informative and enjoyable! Alice is incredible at what she does and brings so much knowledge to the table. I always leave her sessions feeling like I’ve gained so much.

Sherry G

Alice is a fantastic trainer keeps me engaged all day and I always learn new things

Shauna M

I attended the meetings and minutes seminar with trainer Tasha Thor- Straten. I thoroughly enjoyed the course and would highly recommend. The advice and information we received was very beneficial and I left feeling confident about myself.

Rachael H

I found the session enormously helpful. As a group we were all very much at different levels of experience with the subject matter. Alice managed to make the whole session feel very inclusive. It was a great balance between listening and participating. I also liked the fact that Alice managed to give us helpful information on how to progress outside of the session.

This course will help you increase your effectiveness and confidence with this important responsibility.

Time management training increases your productivity and efficiency - and this is the perfect time management course for anyone who wants to get more done in less time.

**Programme Content**

*Understanding Time Management*
- Importance of time management in personal and professional life
- Common challenges and misconceptions about time management
- Benefits of effective time management

*Principles of Prioritisation and Organisation*
- Setting clear goals and objectives
- Identifying priorities and urgent tasks
- The Eisenhower Matrix: Urgency vs. Importance
- Time  blocking and scheduling techniques
- Delegation and outsourcing tasks

*Tools for Time Management*
- Introduction to Microsoft Outlook
- Overview of Outlook features for time management
      - Email organization and filtering
      - Calendar management and scheduling
      -Task and to-do list management
      - Reminder and notification features
- Tips and tricks for maximizing Outlook's time management capabilities

*Enhancing Productivity with Microsoft Outlook*
- Managing email effectively
     - Inbox organization and decluttering
     - Email filtering and automation
     - Using folders and rules
- Optimizing calendar usage
     - Creating and managing appointments and meetings
     - Setting reminders and notifications
     - Utilizing shared calendars and scheduling assistant
- Streamlining task management
     - Creating and categorizing tasks
     - Assigning due dates and reminder
     - Tracking and updating task progress

*Developing Time Management Strategies*
- Identifying personal time wasters and distractions
- Techniques for overcoming procrastination
- Time management tips and hacks
- Balancing work and personal life

*Implementing Effective Time Management Practices*
- Creating a personalized time management plan
- Goal setting and tracking progress
- Developing a routine and sticking to it
- Evaluating and adjusting strategies for continuous improvement


Time Management

Charlene Dias

I just wanted to say how much I enjoyed the seminar that Alice Mullinger taught, it was well done, interactive and thought provoking and I found it so helpful and engaging. When I start working I will be referring back to what you taught me today, thank you so much, looking forward to the next one  ☺️.

Gisela  Tavares

I recently attended the [Time Management Seminar Name], and it was an incredibly valuable experience. The seminar, led by Alice, offered practical techniques and strategies for managing time effectively, and I left feeling more equipped to organize my tasks and set priorities efficiently.

Heather C

Great tutors, lots of information. Really helped me to rethink how I look at time management and how to make it work for me. Great advice and I highly recommend it.

Take our time management training course to help increase your productivity and efficiency.

Our Marketing Essentials course has been developed to give an insight to those new to marketing, an understanding of the concepts and processes involved in how a company effectively places itself and its products in the marketplace.

In today’s market, driving business forward is a tough and highly competitive game. Beating competitors and increasing profit is at the forefront of many business development plans – pushing marketing forward as a fundamental sales channel.

**Lesson One**

- Company case studies
- Marketing plan
- Getting to know the product
- The competition
-  Getting to know the customer
- Customer profiles

**Lesson Two**

- How websites are designed to market the company and the product 
- Working with search engines 
- Using social networks as a marketing tool 
- Different ways to advertise online 
- Email marketing 
- Monitoring the effectiveness of search, website and social media marketing  
- Convergent technology 

**Lesson Three**

- Understand the AIDA formula for effective advertising 
- Recognise the use of colour, images and text in advertising 
- Understand ways in which advertising encourages the customer to take the next step 
- Understand why and when companies use news releases 
- Identify the key elements of an effective news release 
- Know how news feeds work in social networking 

**Lesson Four**

- Understand the four Ps of marketing products 
- Understand the lifecycle of a product 
- Know about product placement and pricing strategies 
- Recognise how companies promote the brand 
- Understand the importance of brand loyalty 



Gain important knowledge on the processes involved in marketing for your business.

Marketing Essentials

These workshops typically provide valuable guidance on structuring a CV, optimizing content, highlighting key achievements, and utilizing keywords to pass through automated applicant tracking systems. 

Additionally, they often offer insights into current industry trends and hiring practices, helping participants to stand out in a competitive job market and increase their chances of securing meaningful employment opportunities.







Transform your career prospects with our expert-led workshop on crafting CVs that capture attention and open doors to new opportunities.

Career Coaching - CV Workshop

This Skills Bootcamp is designed for aspiring AI professionals, UX designers, developers, and digital creatives who want to combine technical AI capability with user-centred design approaches.

OppWorks - AI Bootcamp - Buckinghamshire

This Skills Bootcamp is designed for aspiring AI professionals, UX designers, developers, and digital creatives who want to combine technical AI capability w...

AI Bootcamp - Buckinghamshire

This Level 3 Excel Seminar is run over the course of one day. It is tutor-led but highly practical in nature.

Our Excel Level 3 seminar is designed for students needing to prepare for the Microsoft Certified Application Specialist exam in Microsoft Office Excel and those who already have an intermediate level knowledge of Excel and wish to enhance their skills to a more enhanced level.

We will cover:
- Streamlining workflows
- Security and collaboration
- Auditing worksheets
- Advanced data analysis
- Working with multiple workbooks
- Importing and exporting data
- Intergrating Excel data with the web

Take your Excel skills further with Level 3, focusing on advanced functions and streamlining workflows to boost productivity.

Excel Level 3 - Workflows and Data Integration

The Microsoft Excel Level 1 seminar is a one-day session that will introduce you to the basics of the Microsoft Excel program.

Suitable for beginners it is a highly practical seminar session where you’ll gain hands-on experience of working with this popular spreadsheet program.

It is not necessary for you to have prior experience of Microsoft Excel. You’ll learn how to work with this application from the very beginning.

We will focus on:
- Key terminology and concepts
- Creating a basic worksheet
- Introduction to formulas
- Moving and copy data
- Formatting worksheets and data
- Preparing for printing

Unlock the power of Excel with our hands-on Excel Essentials workshop,  made to build spreadsheet skills for increased productivity and data management.

Excel Level 1 - Excel Essentials

This workshop will provide you with the knowledge and skills to manage the life cycle of a project in terms of defining what it is, planning each aspect, implementation, completion, and evaluation.

**ABOUT THIS WORKSHOP**
Good project management skills are always highly valued within a business as they ensure deadlines are met, costs are controlled, and the deliverables meet the organisation’s needs. With this project management course, your skills will be in demand in the workplace.

The course takes you through the full life cycle of a project in terms of defining what it is, planning every aspect to ensure you deliver on quality, timescales and budget, before finally completing and implementing the project.

You’ll learn how to manage complex technical processes with many different resources within a business. What’s more, project management skills are highly transferable, enabling you to work within a variety of industries.

**COURSE CONTENT**

- Project Selection and Initiation
- Scope, Schedule, and Cost Planning
- Resource and Risk Planning
- Communication, Changes, and Documentation
- Controlling Project Work and Closing
- Planning and Controlling the Project Schedule
- Project Management Practical Exercises
- Quality and Procurement Planning
- Project Planning Documents
- Project Documents and Terminology

Project Management Fundamentals

Anne Scholz

Fantastic course just what I needed and was looking for. Instructor Alice was very professional and did answer all of my questions. 

Gain essential project management skills and strategies to successfully plan, execute, and deliver projects on time and within budget.

Book a Campus Tour to experience what it’s like to learn with Pitman Training.

Visit our hub locations, meet our team, connect with existing students and alumni.

Get the opportunity to discuss your application and financing options with our admissions team.

OppWorks - Campus Tour

Book a Campus Tour to experience what it’s like to learn with Pitman Training.

Visit our hub locations, meet our team, connect with existing students and al...

Campus Tour

This workshop aims to equip you with the essential skills and strategies necessary to excel in diary management, particularly in complex and demanding environments.

Throughout the day, we will focus on enhancing your time management, communication, coordination, and problem-solving abilities.

By the end of this workshop, we aim for you to feel confident in efficiently managing the diaries of senior executives, ensuring smooth operations, and enabling them to focus on their core responsibilities.

This workshop will empower you with practical knowledge and tools that will enhance your effectiveness and contribute to the overall success of your organisation

Diary Management

Kristina Rochelle

Alice is a wonderful teacher, I have had the pleasure of working with her on many occasions and she is so knowledgeable, supportive and always brings such great energy to every class. Highly recommend!

Hannah James

Alice is a fantastic teacher - knowledgeable, attentive, and full of energy. I look forward to working with her again!

Master effective diary management techniques to optimise productivity and streamline your daily schedule.

In today's competitive job market, mastering the art of the interview is essential for securing your desired position. 

This workshop will guide you through effective preparation strategies, highlight key communication skills, and provide practical tips to leave a lasting impression on potential employers. 

Whether you're a seasoned professional or new to the job search, our comprehensive approach will help you present your best self and achieve interview success. 

This workshop empowers you with the techniques and confidence to excel in any interview setting to leave a lasting impression on potential employers.

Career Coaching - Successful Job Interviews 

Artificial intelligence (AI) and machine learning (ML) have become essential parts of the toolset for many organisations. When used effectively, these tools provide actionable insights that drive critical decisions and enable organizations to create exciting, new, and innovative products and services.

This intensive five-day course shows you how to apply various approaches and algorithms to solve business problems through AI and ML, all while following a methodical workflow for developing data-driven solutions.

On completion, you will be able to earn the globally recognised Certified Artificial Intelligence Practictioner certification from CertNexus.

In this course, you will develop AI solutions for business problems. You will:

- Solve a given business problem using AI and ML

- Prepare data for use in machine learning

- Train, evaluate, and tune a machine learning model

- Build linear regression models

- Build forecasting models

- Build classification models using logistic regression and k -nearest neighbor

- Build clustering models

- Build classification and regression models using decision trees and random forests

- Build classification and regression models using support-vector machines (SVMs)

- Build artificial neural networks for deep learning

- Put machine learning models into operation using automated processes

- Maintain machine learning pipelines and models while they are in production.

To ensure your success in this course, you should be familiar with the concepts that are foundational to data science, including:

- The overall data science and machine learning process from end to end: formulating the problem; collecting and preparing data; analyzing data; engineering and preprocessing data; training, tuning, and evaluating a model; and finalizing a model.
- Statistical concepts such as sampling, hypothesis testing, probability distribution, randomness, etc.
- Summary statistics such as mean, median, mode, interquartile range (IQR), standard deviation, skewness, etc.
- Graphs, plots, charts, and other methods of visual data analysis.

You must also be comfortable writing code in the Python programming language, including the use of fundamental Python data science libraries like NumPy and pandas.

Pitman Training London - Certified Artificial Intelligence Practitioner

This intensive five-day course shows you how to apply various approaches and algorithms to solve business problems through AI and ML.

Certified Artificial Intelligence Practitioner ®

The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences. This highly informative course will enable you to manage and build positive relationships throughout any organisation as businesses continue to embrace new technological advancements.

To be a great communicator you need to be able to first of all understand the theory behind good communication and the positive results it brings. You’ll learn great negotiation and listening skills, together with assertiveness training and how to manage resistance and conflicts.

OppWorks - Communication Skills for IT Specialists

The aim of this course is to learn how to communicate successfully with non-technical colleagues,

Communication Skills for IT Specialists

This Handling Conflict and Confrontation workshop will quickly provide you with real-life useful strategies to help you resolve difficult situations with clients and colleagues.

This one-day workshop is suitable for individuals and teams with responsibility for effective communication with colleagues and clients.

**ABOUT THIS PROGRAMME**

Conflict is an unfortunate part of life which everyone inevitably stumbles across at some point, and conflict within the workplace can be especially difficult to deal with.

This short course will give you practical, solution-based tactics to help you diffuse and control volatile situations.

You’ll undertake various exercises and assessments to help you fully get to grips with how to resolve differences fairly, quickly and calmly.

One of the main benefits to this course is that it can be studied as a single-session workshop activity for corporate groups, which means you can fit your training in around
existing commitments and quickly be armed with useful conflict resolution techniques.

**WORKSHOP CONTENT**

#1 Understanding Each Others Priorities
How to minimise misunderstanding by being aware of and appreciating others  priorities.

#2 Ownership and Control
How taking responsibility for difficult situations can minimise confrontation.

#3 Managing Expectations
How to use upfront contracts to create equal business stature with your clients.

#4 Stages of Conflict
Understand how conflicts develop and can be resolved. Including using emotional intelligence to defuse difficult situations.

#5 Maintaining Relationships
How to separate the personal from the situation in order to maintain positive working relationships.


Handling Conflict and Confrontation

Alex H

I completed the 'Handling Conflict and Confrontation' course with Alice Mullinger, and can say it was the best online course I've ever completed. Alice made all the topics covered super easy to take in expand on, and was always happy to answer any questions throughout the day. The day went really quickly and all the pre-existing questions I had were all answered and given great advice for both in the scenario given and also other examples. I would highly recommend Alice to anyone looking at this course or any other one she teaches as I'm sure they too would be equally helpful in those too!

This Handling Conflict and Confrontation workshop will quickly provide you with real-life useful strategies to help you resolve difficult situations with cli...

Live Q&A session with our team to answer your questions about studying with Pitman Training.

Your opportunity to talk to our tutors and coaches about any aspect of your programme.

OppWorks - Admissions Q&A

Live Q&A session with our team to answer your questions about studying with Pitman Training.

Your opportunity to talk to our tutors and coaches about any as...

Admissions Q&A

For a business to thrive in our data-driven world, it must treat data as one of its most important assets. Data is crucial for understanding where the business is and where it's headed. Not only can data reveal insights, but it can also inform—by guiding decisions and influencing day-to-day operations. This calls for a robust workforce of professionals who can analyze, understand, manipulate, and present data within an effective and repeatable process framework. In other words, the business world needs data science practitioners. 

In this course, you will implement data science techniques in order to achieve organisational goals. You will:

- Use data science principles to address business issues.
- Apply the extract, transform, and load (ETL) process to prepare datasets.
- Use multiple techniques to analyze data and extract valuable insights.
- Design a machine learning approach to address business issues.
- Train, tune, and evaluate classification models.
- Train, tune, and evaluate regression and forecasting models.
- Train, tune, and evaluate clustering models.
- Finalise a data science project by presenting models to an audience, putting models into production, and monitoring model performance

This course is designed for business professionals who leverage data to address business issues. The typical student in this course will have several years of experience with computing technology, including some aptitude in computer programming.

However, there is not necessarily a single organizational role that this course targets. A prospective student might be a programmer looking to expand their knowledge of how to guide business decisions by collecting, wrangling, analyzing, and manipulating data through code; or a data analyst with a background in applied math and statistics who wants to take their skills to the next level; or any number of other data-driven situations.

Ultimately, the target student is someone who wants to learn how to more effectively extract insights from their work and leverage that insight in addressing business issues, thereby bringing greater value to the business.

This course is also designed to assist students in preparing for the CertNexus® Certified Data Science Practitioner™ (CDSP) (Exam DSP-210) certification.

To ensure your success in this course, you should have at least a high-level understanding of fundamental data science concepts, including, but not limited to: types of data, data science roles, the overall data science lifecycle, and the benefits and challenges of data science. You can obtain this level of knowledge by taking the CertNexus DSBIZ™ (Exam DSZ-210) course.

You should also have experience with high-level programming languages like Python. Being comfortable using fundamental Python data science libraries like NumPy and pandas is highly recommended. You can obtain this level of skills and knowledge by taking the foundation level Data Analysis with Python course.

Pitman Training London - Certified Data Science Practitioner

This course will enable you to bring value to the business by putting data science concepts into practice.

Certified Data Science Practitioner ®

This is a tutor-led workshop designed to help you learn how to touch type both
efficiently and accurately. The aim of this seminar is not only to increase your touch typing speed, but also to increase your productivity in the workplace.

**ABOUT THIS COURSE**
Touch-typing is a skill in high demand, but choosing the right touch typing training is vital. Ours is the very best - and the Pitman Training name on your CV is worth its weight in gold.

This intensive touch typing workshop is perfect if you're short of time and need to learn how to type efficiently and correctly.

The experienced tutors at Pitman Training will take you through a range of exercises to ensure you can type as fast and as accurately as possible, without looking at your fingers or the keyboard.

Throughout the course, as well as learning how to type properly, you'll also cover key touch-typing skills such as learning the correct fingers to use for each letter of the alphabet, the strategies needed to build up your typing speed, how to sit properly when typing to help avoid RSI and back pain, how to get rid of your existing bad habits and how to practice once you return to your place of work or at home.

There are three key Aims and Objectives of this seminar.

- Firstly, that you notice an increased productivity thanks to your new touch typing skills.
- Secondly, you'll learn how to type without looking at your fingers or the keyboard.
- Finally, that this workshop will help you develop into a confident touch typist.



The Touch Typing Workshop is designed to enhance your typing speed and accuracy through structured lessons and practice exercises. 

Touch Typing Intensive 

Using Social Media for business brings new challenges and requires a considered approach. There are many do’s and don’ts to be aware of and this workshop looks at how to get the best from the various social media tools and create an effective, successful social media campaign from a business perspective.

Once you’ve seen how you can use it to build connections, network online, promote your company and research your industry, there’ll be no stopping you!

**WORKSHOP CONTENT**

- Module 1: What is social media and what are the benefits? Why use social media? What worries you and excites you? Taking a strategic approach.

- Module 2: A review of how social media marketing fits in to current marketing activities.

- Module 3: The reasons for using social media. Identifying social media audience groups. Understanding keywords.

- Module 4: You will look at a range of social media channels including blogs, newsletters, niche tools, LinkedIn, Twitter, facebook, Pinterest, Instagram, Google+, videos, podcasts, images, forums, social bookmarking, mobile and other content.

- Module 5: You will think about what you are going to say on social media – the content, choosing content or relationship marketing, content ideas, creating a content plan, re-using content.

- Module 6: Look at what resources are needed to carry out the social media? A social media policy, the risks of social media and crisis management.

Social Media Strategy for Business

Crina M

I recently completed 3 different courses and each day was very interactive. Alice is fantastic and her knowledge is brilliant as she give real example to help understand your needs.All examples given are put in practice which helps visualise the strategy for your business. Thank you Alice!

This will help anyone who wants to take on the responsibilities of Social Media for a business.

Whether you're a seasoned HR professional seeking to sharpen your skills or an aspiring newcomer eager to grasp the fundamentals, this workshop provides a comprehensive overview of key topics such as:

1.  Introduction to HR
2. Recruitment
3. Onboarding and Data Management
4. Employee Compensation
5. Absence, Discipline and Termination
6. Optimising Employee Performance

Through interactive sessions and real-world case studies, participants will gain practical insights and strategies to navigate the dynamic landscape of HR, empowering them to contribute effectively to organisational success while fostering a positive and inclusive workplace culture.

Join us as we embark on a journey to unlock the essential tools and knowledge essential for HR excellence.

HR Essentials

Ben C

Very helpful and inciteful training day. Alice was great, highly recommend to anyone thinking about signing up.

Michael Ochwa

The training was amazing. The course material and delivery was perfect. I feel empowered and equipped to do my work with the support system we have in place at the moment. The trainer, Alice is very knowleable, warm and made the course very interesting.

Equip HR professionals with indispensable skills and strategies to navigate the dynamic landscape of human resources at our HR Essentials Workshop.

**IS THIS FOR YOU?**

This one-day seminar is designed to give attendees a new understanding about stress and the affects it can have on you in your day-to-day working life. 

This training course is for anyone who experiences stress at work or who manages others experiencing stress in the workplace.

Of benefit to both work and personal life, the course increases understanding of the causes and effects of stress, and explores strategies for preventing it.

Also providing participants with an opportunity to identify appropriate techniques and tips for self management of unavoidable stressors, the course helps you cope better with your own stress and relate more effectively to stressed colleagues.

**We Will Cover:**

- Understanding Stress
- Identifying Stressors
- Stress Management Techniques
- Cognitive Strategies for Stress Management
- Building Resilience
- Stress Management in Daily Life
- Mindful Stress Reduction Practice

Discover actionable techniques for navigating and alleviating stress in our hands-on workshop.

Stress Management at Work

A major milestone in business automation has been reached—generative AI. Despite its recency, it has already started having a significant impact on our lives. But, the rapid pace at which generative AI is growing can be overwhelming. And, there are so many facets to this field that it can be difficult to know how to use it effectively to improve the business.

This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. It will give you the essential knowledge of generative AI you'll need to elevate the organisation in these exciting times.

In this course, you will identify ways in which generative AI can bring significant value to the organization. You will:

- Describe the fundamentals of AI and generative AI.
- Generate text using AI.
- Generate code using AI.
- Generate images and video using AI.
- Generate audio using AI.
- Identify the challenges of generative AI.
- Implement organizational strategies for generative AI.

This course is primarily designed for business leaders, consultants, product and project managers, and other decision makers who are interested in unlocking new business opportunities and augmenting existing business processes using generative AI. It's also a great starting point for any business professionals who want to investigate generative AI solutions for their own individual tasks and workflows.

Pitman Training London - Generative AI for Business

This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. 

Generative AI for Business

If you work in an adminstrative role, you will be dealing with business communications on a daily basis.  

This is the perfect workshop for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

**About This Course**
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. 

This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.

**There are 5 lessons in this training course: -**

- Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

- Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.

- Lesson Three: Will look at planning your communication and the different forms of written business communications.

- Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

- Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. 

Effective Business Communication

A single click can lead to a multi-million dollar breach in seconds, and the employee responsible may not even be aware of their mistake. Many end users aren’t aware of the dangers accompanying today’s most common cybersecurity threats, much less how to detect them.

CyberSAFE® helps ensure that end users within an organisation can identify the common risks associated with using conventional end-user technology, as well as how to safely protect themselves and their organisations from security risks in office or while working remotely.

This course is designed for all users of computers, mobile devices, networks, IT services and the Internet to ensure they can use technology safely to minimize security risks while protecting organisational assets.

**Part 1 - Compliance**

- Learn how to identify organisational security compliance requirements.
- Types of organizational compliance requirements (Passwords, Internet usage, Data protection, Personally Identifiable Information (PII), Personal Health Information (PHI), Acceptable Use Policy (AUP), Facility policies, Ramifications of non-compliance\_
- Identify legal compliance requirements such as GDPR, HIPAA, SOX, NISD and the legal consequences of non-compliance
- Identify industry compliance requirements, such as PCI DSS, ISO 27001 and NIST
- Identify security and compliance resources

**Part 2 - Social Engineering**

- How to recognise social engineering attacks
- Understand different types of attack such as Phishing, Whaling, Spear fishing, Vishing, Smishing, Pharming, Baiting, Pretexting, Impersonation (CEO Fraud), Quid pro quo, Tailgating/piggybacking and Shoulder surfing
- How to defend against social engineerin attacks, defence resources and mitigation techniques

**Part 3 - Device and Data Protection**

- How to maintain the physical security of devices
- How to use secure authentication methods
- Adhere to data and sensitive data protection best practices
- Identify potential sources of malware and prevent infection
- Use wireless devices securely

**Part 4 - Online Security and Remote Access**

- Browse the web securely
- Use email securely
- Use social networks securely
- Use cloud storage services securely
- Working from remote locations securely

OppWorks - Cyber SAFE

This course is designed for all users of technology to ensure they can use technology safely to minimize security risks while protecting organisational assets.

Cyber SAFE ®

**Is this for you?**

The power of extracting value from data utilising Artificial Intelligence, Data Science and Machine Learning exposes the learning differences between humans and machines. Humans can apply ethical principles throughout the decision-making process to avoid discrimination, societal harm, and marginalization to maintain and even enhance acceptable norms. Machines make decisions autonomously. 

*So how do we apply ethical principles to data driven technology?*

This course provides business professionals and consumers of technology core concepts of ethical principles, how they can be applied to emerging data driven technologies and the impact to an organisation which ignores ethical use of technology.

**Who Should Attend?**

This course is designed for business leaders and decision makers, including C-level executives, project and product managers, HR leaders, Marketing and Sales leaders and technical sales consultants, who have a vested interest in the representation of ethical values in technology solutions.

**Course Outline**

**Introduction to Data Ethics**

- Principles of Data Ethics
- The Case for Data Ethics
- Identifying Ethical Issues

**Ethical Principles**

- Ethical Frameworks
- Privacy, Fairness, and Safety Principles
- Algorithms and Human-Centered Values
- True and False Positives and Negatives
- Accuracy and Precision
- Correlation and Causation
- Transparency and Explainability
- Improving Ethical Data Practices

**Sources of Ethical Risk**

- Bias and Discrimination
- Data Surveillance
- Safety and Security

**Business Considerations**

- Data Legislation
- Manage the Effects of Data
- Embed Organisational Values
- Building a Data Ethics Culture/Code of Ethics

OppWorks - Data Ethics for Business Users

This course is designed for business leaders and decision makers who have a vested interest in the representation of ethical values in technology solutions.

Data Ethics for Business Users

This one-day training course is designed for Executive Assistants (EAs) who are keen to harness the potential of Artificial Intelligence (AI) to enhance their productivity and effectiveness.

Through a combination of theoretical insights and practical exercises, participants will be introduced to the fundamentals of AI, including how to integrate AI tools into their daily workflows, manage data privacy, and leverage AI for better communication and collaboration.

Participants should have a basic understanding of digital tools and a keen interest in adopting new technologies. No prior knowledge of AI is required.

**LEARNING OBJECTIVES**

By taking this seminar you will learn how to:
- Understand the basics of AI, GPT, and automation technologies.
- Identify tasks that can be optimised withAI.
- Use AI tools for scheduling, email management, document creation, and data analysis. This includes exploring CoPilot for Microsoft.
- Understand the ethical considerations and data privacy concerns associated with AI.
- Be equipped with strategies for continuous learning and adaptation to new technologies.

**PROGRAMME OVERVIEW**

**Introduction to Artificial Intelligence**

- Overview of AI, GPT, and automation.
- Role evolution in the age of AI.
- AI capabilities and limitations.

**AI Tools for Administrative Efficiency**

- Automating scheduling and calendars.
- Efficient email management with AI.
- Leveraging GPT for document creation.

**Enhancing Productivity with Data Analysis and Visualisation**

- Basics of AI-driven data analysis.
- Generating insights and visualizing data.

**AI for Improved Communication and Collaboration**

- AI-powered translation tools
- Virtual assistants for team managementand project tracking.

**Overcoming Challenges and Best Practices**

- Addressing data privacy and security in AI.
- Navigating the technology learning curve
- Best practices for implementing AI tools

**Preparing for the Future: Continuous Learning and Ethical Considerations**

- Ethical considerations and responsible use
- Creating a personal action plan forintegrating AI into daily workflows.



AI for Executive Assistants

Michelle Cato

Alice was an excellent trainer and super engaging. Really enjoyed this.

Explore Artificial Intelligence (AI) and how it can help you to increase your productivity and efficiency in your career.

This workshop aims to provide you with a comprehensive understanding of the intricate components of global business travel planning, from understanding corporate travel policies to selecting the right service providers and effectively managing travel documents.

We will also focus on developing strategies to handle unforeseen changes and emergencies efficiently.

Through a series of interactive sessions, hands-on activities, and enlightening discussions, our objective is to equip you with the essential knowledge and skills that will enhance your proficiency, improve your confidence, and elevate the quality of service you provide in your crucial role.

This one-day workshop is designed to elevate your skills in booking global business travel arrangements!

Better Business Travel

This one-day seminar is designed for professionals and business owners looking to harness the power of social media to grow their brand, connect with customers, and drive business results. You’ll gain practical insights into how each platform—Facebook, X, LinkedIn, and Instagram—can be used strategically to meet different marketing goals. Through real-life examples, tips, and hands-on guidance, you'll learn how to create engaging content, build a loyal following, and measure performance effectively. Whether you're new to social media or want to sharpen your current approach, this course will give you the tools and confidence to make social media work for your business.

OppWorks - Facebook / X / LinkedIn / Instagram for Business 

This one-day seminar is designed for professionals and business owners looking to harness the power of social media to grow their brand, connect with custome...

Facebook / X / LinkedIn / Instagram for Business 

**Is this for you?**

The ability to identify and respond to changing trends is a hallmark of a successful business.  Whether those trends are related to customers and sales or to regulatory and industry standards, businesses are wise to keep track of the variables that can affect the bottom line. In today's business landscape, data comes from numerous sources and in diverse forms.  By leveraging data science concepts and technologies, businesses can mould that raw data into information that facilitates decisions to improve and expand the success of the business.

**Who Should Attend?**

This course is primarily designed for business professionals and leaders who are interested in growing the business by leveraging the power of data science.  Other individuals who wish to explore basic data science concepts may also benefit from taking this course.

**What you’ll learn**

In this course, you will identify how data science supports informed business decisions. You will:

- Explain the fundamentals of data science.
- Identify functions of data science for business.
- Implement business requirements for data science.

**Course Outline**

**Data Science Fundamentals**

- What Is Data Science?
- Types of Data
- The Data Science Lifecycle
- Communication of Results

**Functions of Data Science in Business**

- Improve customer experience
- Improve marketing campaigns
- Optimise organisational & transactional security
- Enhance operational practices

**Implementing Business Requirements**

- Develop a data-centric organisation
- Develop an implementation strategy
- Identify impact of data science on business
- Identify governance measures

OppWorks - Data Science for Business Professionals

This course is primarily designed for business professionals and leaders who are interested in growing the business by leveraging the power of data science.

Data Science for Business Professionals

**IS THIS FOR YOU?**

Suitable for those with no prior experience of Outlook, it is ideal for anyone with knowledge of Microsoft Windows who wants to learn how to effectively and efficiently organise their email, calendar and contacts with Microsoft Outlook.

**LEARNING OBJECTIVES**

By taking this seminar you will learn how to:

- Manage your emails – creating and organising personal folders
- Manage and update your contacts
- Effectively manage meeting requests in Outlook
- Manage tasks and notes

**PROGRAMME OVERVIEW**

**Getting Started with Outlook**

- Navigating the Outlook interface
- Setting up and managing accounts
- Customising the Outlook environment

**Composing and Sending Your Email Message**

- Creating new emails
- Formatting text and attachments

**Creating and Organising Personal Folders**

- Creating folders and subfolders
- Rules and alerts for automated email

**Managing and Updating Your Contacts**

- Adding and editing contact details
- Organising contacts into groups

**Exploring the Outlook Calendar**

- Creating and managing appointments
- Sharing calendars and permissions

**Effectively Managing Meeting Requests**

- Scheduling and inviting participants
- RSVPs and tracking responses
- Adjusting meeting times and settings

**How to Manage Tasks and Notes**

- Creating and organising tasks
- Setting deadlines and reminders


 This seminar is intended to introduce you to the Microsoft Outlook program.

Outlook Essentials

TRECCERT AI Management System ISO/IEC 42001 Lead Implementer is an expert-level course developed to equip trainees with a practical understanding of the AIMS implementation approach based on the requirements of the ISO/IEC 42001 standard.

This training course provides a comprehensive overview of the AIMS implementation based on the Plan-Do-Check-Act model and related concepts, processes, methods and techniques.

### What You Will Learn

- Know and understand artificial intelligence management fundamental concepts, standards, best practices and laws/ regulations.
- Know and understand ISO/IEC 42001  requirements, and describe their function and operation.
- Know, understand and be able to define a framework for implementing a AI Management System (AIMS) within an organisation.
- Know, understand and be able to interpret ISO/IEC 42001 controls and implement the AIMS based on the defined framework.
- Know, understand and be able to support the implementation team to continually improve the implemented management system.

Pitman Training London - ISO420001 Lead Implementer

This course provides an overview of the AIMS implementation based on the Plan-Do-Check-Act model and related concepts, processes, methods and techniques.

ISO420001 Lead Implementer

Suitable for PAs, EAs, Office Managers, Marketing Assistants, Social Media Coordinators, as well as those involved in PR, event management, and promotions.

This short course that begins to take the mystery out of SEO so you can understand how to use it to your advantage. The course has been created for anyone with marketing responsibilities who doesn’t have a background in website optimisation. With this course, you’ll see how SEO plays a big part in marketing strategies.

The course starts at the very beginning, defining what SEO is and why it’s important, before delving into how different search engines work and what they look for.

Guiding you through step by step, you’ll understand the ‘science bit’ and you’ll then see how to tap into this to get your web pages and social media content more visible through search engines.

In this course, we’ll delve into:

- How search engines work
- What keywords are
- A variety of search engines
- An analysis of competitor SEO
- Using keywords in social media
- Choosing the right keywords and phrases for your digital properties
- Benefits of link building
- Best practices for using SEO􀀦􀀫􀀧 􀀡􀀧􀀮 􀀝􀀢􀀟􀀟􀀞􀀩􀀞􀀦􀀫 􀀪􀀞􀀚􀀩􀀜􀀡 􀀞􀀦􀀠􀀢􀀦􀀞􀀪 􀀮􀀧􀀩􀀣 􀀚􀀦􀀝 􀀮􀀡􀀚􀀫
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􀀜􀀧􀀦􀀫􀀞􀀦􀀫 􀀥􀀧􀀩􀀞 􀀭􀀢􀀪􀀢􀀛􀀤􀀞 􀀫􀀡􀀩􀀧􀀬􀀠􀀡 􀀪􀀞􀀚􀀩􀀜􀀡 􀀞􀀦􀀠􀀢􀀦􀀞􀀪􀀄

SEO  for Business is perfect for anyone involved in marketing a business or creating content online for websites or social media.

SEO for Business

**IS THIS FOR YOU?**

This 2-day workshop is most appropriate for Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.

**ABOUT THIS SEMINAR**

By the end of the course you will be able to:

- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
- Develop tips and techniques for analysing problems and making decisions
- Develop your role and take accountability

Executive PA 2-day Masterclass

Mei  Y

The course was very well-structured and informative, as well as engaging. I thoroughly enjoyed the course.

Really enjoyed this masterclass, learnt a lot, feel empowered and Alice is a great teacher.

Andrea Le Clair

Excellent well-run course, with the additional benefit of peer discussion and support. It gave me the chance for internal reflection as well as picking up new ideas and refreshing previously learnt skills.

Jane B

Loved this course, very helpful and Alice was amazing and very engaging, thank you.

Jordon M

I took part in the 2 day Executive PA masterclass. This was a brilliant course, filled with so much useful information. The course was led by Alice who was fantastic and super engaging. Highly recommend.

Annabel F

Very Informative and Helpful session, I learnt a lot about the role of a Personal Assistant and loved how in-depth the information was.

Jack S

Course was diverse and informative. Trainer was engaging and very knowledgeable

Elevate your skills in just two days with our intensive Executive PA Masterclass, designed to enhance efficiency, organisation and professional effectiveness.

Designed for professionals who wish to demonstrate their understanding of Artificial Intelligence Management Systems (AIMS), this certification attests to your proficiency in key concepts, principles, and compliance frameworks in alignment with ISO/IEC 42001 standards.

Establish yourself as a knowledgeable professional capable of contributing to the responsible management and ethical oversight of AI technologies, paving the way for trusted and effective AI implementation in your organisation.

This course is delivered as a one-day live online seminar supported by comprehensive learning materials and test preparation activities.

On completion of this course, you will be ready to sit the TRECCERT ISO42001 Practitioner exam.  Exam fees are included with this course.

Learning covers five core domains:

**Practical Understanding of AI Risks**

Gain the knowledge to identify, assess, and address AI-related risks, ensuring that AI deployment is responsible and aligned with organisational goals.

**Career Advancement in AI Governance**

Establish yourself as a credible professional in AI management, opening doors to roles that require foundational knowledge of AI oversight and compliance.

**Enhanced Compliance Capabilities**

Build competence in aligning AI systems with governance frameworks and regulatory standards to foster ethical AI practices.

**Contribution to Responsible AI Innovation**

Support organisations in fostering responsible AI development, promoting sustainable innovation, and minimising potential risks associated with AI technologies.

**Strong Foundation for Advanced Certifications**

Lay the groundwork for pursuing higher-level certifications and roles in artificial intelligence, positioning yourself for career growth in the field.

Pitman Training London - ISO42001 Practitioner

Validate your knowledge and expertise in artificial intelligence governance with the ISO/IEC 42001 Practitioner Certification.

ISO42001 Practitioner

This workshop is designed to provide new managers with a range of tools and techniques that enable them to effectively communicate, delegate, motivate and inspire their teams.

We will address how to overcome negative attitudes and behaviours in order to create a positive work environment and high performing teams.

You will learn in a small group of like-minded professionals to maximise interaction during the workshop and the practical nature of your learning.

Managing People Effectively

Samantha W

I very much enjoyed the 'Managing People Effectively' course last week. I found Tasha to be clear in her communication and very easy going, keeping a good pace for the learning throughout the day. I left the day feeling more confident in my abilities, and keen to test out the new mindset skills we covered, both at work and at home.

Gain foundational management skills and strategies for effective leadership in our Introduction to Management workshop.

This one-day seminar is ideal for professionals who want to boost their online visibility through effective blogging and video marketing. Learn how to craft compelling blog posts that drive traffic, showcase expertise, and improve your SEO. Discover how to plan, film, and publish engaging video content—even with minimal equipment—that captures attention and builds trust with your audience. The session covers practical tips, content ideas, and simple editing tools to help you create consistent, high-impact content. Whether you’re new to content creation or looking to enhance your strategy, this seminar provides the knowledge and confidence to start using blogs and videos to grow your business.

OppWorks - Blogging / Video 

This one-day seminar is ideal for professionals who want to boost their online visibility through effective blogging and video marketing. Learn how to craft ...

Blogging / Video 

Whether you're a seasoned event planner looking to refine your skills or someone eager to dive into the dynamic world of event coordination, this workshop is designed to equip you with the essential tools and knowledge needed to plan and execute successful events. 

From conceptualizing ideas to managing logistics and everything in between, join us as we explore the fundamental principles and best practices that drive exceptional event management. Get ready to unleash your creativity, hone your organisational prowess, and embark on a journey towards mastering the art of event planning.

Event Management Essentials

Another great workshop with Alice at Pitman Holborn, Alice is always very good at involving everyone and full of useful information!

Unlock the key strategies and techniques for successful event planning at our Event Management Essentials Workshop.

Microsoft Excel Level 2 is a one-day seminar that will increase your skills in using Excel to improve your ability to analyse and present data.

It has been created for anyone with a working knowledge of Excel who would like to gain an understanding of the more advanced facilities offered in this area.

Throughout the course of this one-day seminar we will focus on:

- Advanced formula creation
- Creating and modifying tables
- Data presentation using charts
- Analysing data with PivotTables
- Working with graphic objects
- Customising the Excel environment

Excel Level 2 - Data Analysis and Presentation

Richard P

Excellent. Alice was a brilliant teacher who managed to stay calm and cool despite the heat. 

Orla O'Brien

Alice Mullinger was an exceptional trainer! She answered all my questions with clarity and made even the most complicated concepts easy to understand. Her ability to explain things in simple, straightforward language made the entire training experience enjoyable and stress-free. Highly recommend her!

kerthika J

I have definitely learnt a lot from the Excel Level 2 session and I would recommend it. This session was very useful and Alice made sure the session was engaging and interactive. Thank you once again Alice, you were a really good trainer!

Dive deeper into Excel's advanced functionalities and elevate your spreadsheet proficiency with our Level 2 Excel workshop.

Career advancement techniques encompass a wide array of strategies and skills aimed at helping individuals achieve their career goals. They include:

- Honing core competencies
- Developing leadership abilities
- Networking effectively, and 
- Embracing continuous learning

Career advancement techniques serve as a roadmap for personal and professional growth, equipping individuals with the tools and knowledge needed to navigate a dynamic job market, seize opportunities, and realise their full potential. 

In this workshop, you'll gain essential skills and insights to accelerate your professional growth and achieve your career goals.

Career Coaching - Career Advancement Techniques

## **Is This For You?**

If you are required to take notes or minutes in meetings as part of your role, this course will help you increase your speed and efficiency and is a modern alternative to the traditional shorthand systems.

During the session we will complete practical exercises and help you to build your own list of sector specific word banks that you can use in your role.

## **Session Content**

- Top tips to become a more efficient speedwriter
- Exploring common abbreviations that are used in every day life
- Dropping vowels (long vs short vowel sounds)
- Replacing words with symbols
- Silent letters
- Adapting homophones to the language of speedwriting
- Phonetic sounds in speedwriting
- Writing days of the weeks and months of the year in speedwriting format
- Subscripts and superscripts
- Compound words

This SpeedWriting course is a new way to learn the BakerWrite™ SpeedWriting system in just a few hours.

Speedwriting

Our Microsoft Word Level 2 Seminar is an intermediate level tutor-led, one-day session which will build on your existing knowledge of this popular Word Processing programme.

This seminar is appropriate for anyone with a basic understanding of Microsoft Word who would like to gain knowledge of the more advanced features of this programme.

Throughout this workshop we will focus on:

- Section breaks and columns
- Advanced table management
- Mail Merge
- Styles and themes
- Creating custom graphic elements
- Using templates
- Automating tasks with macros

Expand your Word proficiency with advanced formatting, collaboration, and document automation in our Level 2 Word workshop.

Word Level 2 - Intermediate Skills for Enhanced Document Management

Whether you're seeking a new direction, facing industry shifts, or pursuing your passions, this workshop will provide practical strategies for identifying opportunities, leveraging your skills, and overcoming common challenges. 

Join us to explore effective ways to redefine your professional path and achieve your career goals with confidence. 

This workshop is designed to equip you with the tools and insights necessary for navigating a successful career transition. 