The onboarding session is designed to equip you with the key information and tools you’ll need, including:

- An introduction to your programme

- How to access your learning materials

- Key next steps to make the most of your studies, including effective study habits.

- Programme completion, graduation ad career progression

We can’t wait to meet you and help you get started on your journey!

OppWorks - Student Orientation 

Student Orientation 

Juliana Anima Owusu

Aleksandra Hipwell

Danielle was so lovely and welcoming, I absolutely loved her positive energy. She explained everything clearly and made the onboarding feel relaxed, supportive and engaging. I left the session feeling confident and genuinely excited to start my course. Thank you for making the beginning of this journey such a great experience!

Michelle Hadley

Very informative and nice that it was quite personal as there were only 2 of us attending, Danielle seems very knowledgeable      and approachable which is very reassuring.

This onboarding session will give you everything you need to get started 

The onboarding session is designed to equip you with the key information and tools you’ll need to start your programme 

- An introduction to your programme

- Seminar dates for live learning 

- How to access your learning materials

- Key next steps to make the most of your studies, including effective study habits.

- Planning your learning hours and first check in date 

- Programme completion, graduation and career progression

We can’t wait to meet you and help you get started on your journey!

OppWorks - Onboarding for EA students 

The onboarding session is designed to equip you with the key information and tools you’ll need to start your programme 

- An introduction to your programme
...

Onboarding for EA students 

If you work in an adminstrative role, you will be dealing with business communications on a daily basis.  

This is the perfect workshop for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

**About This Course**
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. 

This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.

**There are 5 lessons in this training course: -**

- Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

- Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.

- Lesson Three: Will look at planning your communication and the different forms of written business communications.

- Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

- Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. 

Effective Business Communication

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. You’ll pick up useful tips and tricks designed to help you improve, stay motivated, and get the most from your learning.

oppworks - Course of the week- Effective use of AI 

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. You’ll pick up useful tips and tricks designed to help y...

Lunch and learn-  Effective use of AI 

Join our 12-week 1 hour  programme, designed to support you in building lasting wellbeing through practical, weekly focus areas.

Week 1 – Setting Your Foundation

Week 2- Focus and Flow 

Week 3- Building calm

Week 4- Confidence mindset 

Week 5- Financial wellbeing 

Week 6-  Resilience growth 

Week 7- Energy and boundaries

Week 8- Motivation and action 

Week 9- Communication and connection  

Week 10- Purpose at work 

Week 11- Positive perseverative

Week 12- Bringing it all together 

 

  

oppworks - Thrive wellbeing sessions

Join our 12-week 1 hour  programme, designed to support you in building lasting wellbeing through practical, weekly focus areas.

Week 1 – Setting Your Found...

Thrive wellbeing sessions

Career advancement techniques encompass a wide array of strategies and skills aimed at helping individuals achieve their career goals. They include:

- Honing core competencies
- Developing leadership abilities
- Networking effectively, and 
- Embracing continuous learning

Career advancement techniques serve as a roadmap for personal and professional growth, equipping individuals with the tools and knowledge needed to navigate a dynamic job market, seize opportunities, and realise their full potential. 

Career Coaching - Career Advancement Techniques

Caroline McIvor

Denise is always willing to listen and tailor the content based on your needs. Never judgemental, treats everything as confidential, as you’d expect and always professional.  Denise is always mutually respectful including with your personal boundaries and life. 

In this workshop, you'll gain essential skills and insights to accelerate your professional growth and achieve your career goals.

Join us on a Friday for a relaxed social catch-up,  connect with others, share experiences, and unwind at the end of the week in a welcoming, informal space.

oppworks - Friday Social 

Friday Social 

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. 

You’ll pick up useful tips and tricks designed to help you improve, stay motivated, and get the most from your learning.

oppworks - Course of the week- Effective study habits 

Join our 12-week rolling programme, where each week we spotlight a different subject area or course. 

You’ll pick up useful tips and tricks designed to help...

Lunch and Learn-  Effective study habits 

Join our HR Peer Group event exploring the legal and ethical implications of employees using AI in the workplace. This session will provide practical insights into emerging risks, data protection considerations, and responsible use of AI from an HR perspective. Connect with fellow HR professionals to share experiences, discuss real-world challenges, and gain guidance on developing clear, compliant, and ethical approaches to AI in your organisation.

oppworks - HR Peer Group - AI for HR - Legal Perspective 

Hosted by Birketts, join us for our second AI session with legal experts, exploring key HR considerations, risks and best practice for workplace AI use.

HR Peer Group - AI for HR - Legal Perspective 

Whether you're seeking a new direction, facing industry shifts, or pursuing your passions, this workshop will provide practical strategies for identifying opportunities, leveraging your skills, and overcoming common challenges. 

Join us to explore effective ways to redefine your professional path and achieve your career goals with confidence. 

This workshop is designed to equip you with the tools and insights necessary for navigating a successful career transition. 

Career Coaching - Career Change Strategies

HR Essentials

Ben C

Very helpful and inciteful training day. Alice was great, highly recommend to anyone thinking about signing up.

Michael Ochwa

The training was amazing. The course material and delivery was perfect. I feel empowered and equipped to do my work with the support system we have in place at the moment. The trainer, Alice is very knowleable, warm and made the course very interesting.

&nbsp;

The Introduction to Business Structure and Law seminar will provide you with an essential grounding in the basics of business structure and law. 

&nbsp;

By the end of this session you should be able to understand and explain:

• The different types of business organisation

• The main features, advantages and disadvantages of different types of business

• The legal structure and control systems of a limited company

• The methods and importance of reporting for a limited company

• The reasons for, and the content of, a contract of law

• A range of terms in relation to business banking

• Different types of taxation and how these vary depending on the business

• The term ‘insolvency’, its effect on business and its possible causes

• The importance of employment law

&nbsp;

Introduction to Business Structure and Law  and understanding business accounts 

oppworks - Course of the week- Successful meetings and minutes 

Lunch and Learn- Successful meetings and minutes 

oppworks - Course of the week- Excel 

Lunch and Learn- Excel 

oppworks - Course of the week- Social media strategy 

Lunch and Learn- Social media strategy 

In an era defined by technological advancements and evolving industry landscapes, staying ahead of the curve is crucial. 

This workshop is designed to help you understand emerging trends, adapt to new tools, and cultivate a resilient mindset. 

Whether you're looking to advance in your current field or pivot to a new career path, we'll provide you with actionable insights and strategies to ensure your professional relevance and success in the future. 

 In this workshop, you will gain the skills and insights needed to navigate and thrive in an ever-evolving job market.

Career Coaching - Futureproof Your Career

oppworks - Course of the week- Effective business Communication

Lunch and Learn-  Effective business Communication

These workshops typically provide valuable guidance on structuring a CV, optimizing content, highlighting key achievements, and utilizing keywords to pass through automated applicant tracking systems. 

Additionally, they often offer insights into current industry trends and hiring practices, helping participants to stand out in a competitive job market and increase their chances of securing meaningful employment opportunities.







Transform your career prospects with our expert-led workshop on crafting CVs that capture attention and open doors to new opportunities.

Career Coaching - CV Workshop

oppworks - Course of the week- Diary management 

Lunch and Learn- Diary management 

Touch-typing is a skill in high demand, but choosing the right touch typing training is vital. 

Ours is the very best - and the Pitman Training name on your CV is worth its weight in gold.

&nbsp;

This two day touch typing workshop is perfect if you're short of time and need to learn how to type efficiently and correctly.

You can join individually or, if you're a business looking to increase your teams touch typing efficiency, we can organise a group workshop. 

&nbsp;

In just two days, the experienced tutors at Pitman Training will take you through a range of exercises to ensure you can type as fast and as accurately as possible, without looking at your fingers or the keyboard.

Throughout the two days, you'll also cover key touch-typing skills such as:

- Learning the correct fingers to use for each letter of the alphabet
- Strategies needed to build up our typing speed,
- How to sit properly when typing to help avoid RSI and back pain
- Learn how to get rid of your existing bad habits 
- How to practice once you return to your place of work or at home.

&nbsp;

 The aim of this seminar is not only to increase your touch typing speed, but also to increase your productivity in the workplace.

&nbsp;

The Touch Typing Workshop is designed to enhance your typing speed and accuracy through structured lessons and practice exercises. 

Touch Typing Intensive 

Join our career coaching workshop designed to help you master the art of LinkedIn. In this session, you'll learn how to optimise your profile, craft a compelling LinkedIn summary, and leverage the platform's tools to expand your network and advance your career. 

Whether you're job hunting or looking to build your professional brand, this workshop will provide you with the strategies and insights needed to stand out in the digital professional landscape.

Career Coaching - Linkedin

Naomi Longdon

Very informative, explained clearly and very well presented.

Unlock your potential and elevate your professional journey with our dynamic career coaching workshop designed exclusively for LinkedIn users.

This workshop is designed to provide new managers with a range of tools and techniques that enable them to effectively communicate, delegate, motivate and inspire their teams.

We will address how to overcome negative attitudes and behaviours in order to create a positive work environment and high performing teams.

You will learn in a small group of like-minded professionals to maximise interaction during the workshop and the practical nature of your learning.

Managing People Effectively

Samantha W

I very much enjoyed the 'Managing People Effectively' course last week. I found Tasha to be clear in her communication and very easy going, keeping a good pace for the learning throughout the day. I left the day feeling more confident in my abilities, and keen to test out the new mindset skills we covered, both at work and at home.

Gain foundational management skills and strategies for effective leadership in our Introduction to Management workshop.

Intro to management 

In today's competitive job market, mastering the art of the interview is essential for securing your desired position. 

This workshop will guide you through effective preparation strategies, highlight key communication skills, and provide practical tips to leave a lasting impression on potential employers. 

Whether you're a seasoned professional or new to the job search, our comprehensive approach will help you present your best self and achieve interview success. 

Career Coaching - Successful Job Interviews 

Denise is a very motivated, experienced and knowledgeable presenter. I have found the advice and moral support provided of real value both in the online sessions and 1-2-1 coaching meetings.  Denise could very well be the differentiator between  someone securing a new role and someone still looking for their next. Keep up the great work Denise!

This workshop empowers you with the techniques and confidence to excel in any interview setting to leave a lasting impression on potential employers.

By learning how to navigate the hidden job market, you'll increase your chances of finding and securing your ideal job. Join us to discover the secrets of accessing these exclusive opportunities and advancing your career.

This workshop will help you understand :

- Professional jobseekers mindset
- Labour Market intelligence
- Sourcing opportunities
- Making introductions


In this workshop, you'll discover strategies to find hidden job opportunities, increasing your chances of securing your ideal position.

Career Coaching - Understanding the Hidden Jobs Market 

**ABOUT THIS COURSE**

Help save wasted hours & make your mark in the office!

A core role in any office admin, secretarial or PA job is supporting your team, aiding productivity and efficiency in anotherwise manic world!

Time is precious and meetings can often be a thorn in our side.

Thousands of hours are wasted in the British workforcethrough ‘having meetings’ – but when used properly, productively and proficiently they can be very valuable forms of communication.

**LESSONS**

**Lesson One: **what minutes are, the cycle of a meeting, different types of meeting, the purposes and benefits of meetings, the roles of chair, attendee and minute taker, the tasks that a minute taker might undertake before the meeting, notice of the meeting, arranging the venue and refreshments, preparing the agenda, dealing with 
documents that may be needed for a meeting, distributing the agenda, last minute preparations.

**Lesson Two: **definition of the role of the minute taker, preparation for the start of the meeting, the four steps of listening, skills to speed up your note taking, what to note down in a meeting, the importance of the liaison between minute taker and chair, confidence, assertiveness.

**Lesson Three: **grammar, spelling, punctuation, vocabulary,  word processing skills, proofreading, typing up the minutes, distributing the minutes.

**Lesson Four:** Meetings and minutes practical learning, participate in a meeting, take minutes, type up your notes and compare with other delegates to quickly put your new skills into practice.

Successful Meetings and Minutes

Grace  Jordan

I really enjoyed my session with Pitman, Alice was so informative and helpful but also kept it light and relaxed. I would definitely recommend Pitman for anyone looking for training.  

Katherine Gough

Very good course, very informative. Really to the point and quite literally showed how to take successful minutes. 

Connie Hatcher

Chelsea Campbell

Very informative course. Alice is a great teacher & I look forward to attending more seminars with her. 

Rosalind Springer

It was a very good day, we had a small group and we were able to discuss our experiences. The trainer was very informative, approachable, and took her time to answer our questions. We learned about different types of meetings, the roles of the attendee and minute taker and the role of the chair etc. We did a note taking practice of listening to a recording and to see how much we could take down. As the trainer was a teacher, she was able to observe how we were writing and gave us tips on posture and how best to write and the type of pen and note taking books we should use.
We also learned that it's good to be assertive in a meeting to ask questions if we are not sure about something that was said, to help us take an accurate recording of the meeting.  Most of all we are the most important person at the meeting as we are taking a record of the meeting.

Elizabeth  Cox

I always hate attending these workshops in person and find them draining and a waste of time but Alice made it very enjoyable and done a great job in involving everyone. Glad I attended, thank you!

Jasmine Parker-McGee

Alice is an amazing trainer. It was my first attendance to a Pitman seminar, and she was so patient, explaining everything thoroughly and linking the material back to each persons own working circumstances. It was a very fulfilling session.

Nancy W

I attended another training session last week with Alice, and as always, it was both highly informative and enjoyable! Alice is incredible at what she does and brings so much knowledge to the table. I always leave her sessions feeling like I’ve gained so much.

Sherry G

Alice is a fantastic trainer keeps me engaged all day and I always learn new things

Shauna M

I attended the meetings and minutes seminar with trainer Tasha Thor- Straten. I thoroughly enjoyed the course and would highly recommend. The advice and information we received was very beneficial and I left feeling confident about myself.

Rachael H

I found the session enormously helpful. As a group we were all very much at different levels of experience with the subject matter. Alice managed to make the whole session feel very inclusive. It was a great balance between listening and participating. I also liked the fact that Alice managed to give us helpful information on how to progress outside of the session.

This course will help you increase your effectiveness and confidence with this important responsibility.

Whether you're a seasoned event planner looking to refine your skills or someone eager to dive into the dynamic world of event coordination, this workshop is designed to equip you with the essential tools and knowledge needed to plan and execute successful events. 

From conceptualizing ideas to managing logistics and everything in between, join us as we explore the fundamental principles and best practices that drive exceptional event management. Get ready to unleash your creativity, hone your organisational prowess, and embark on a journey towards mastering the art of event planning.

Event Management Essentials

Another great workshop with Alice at Pitman Holborn, Alice is always very good at involving everyone and full of useful information!

Unlock the key strategies and techniques for successful event planning at our Event Management Essentials Workshop.

Our Marketing Essentials course has been developed to give an insight to those new to marketing, an understanding of the concepts and processes involved in how a company effectively places itself and its products in the marketplace.

In today’s market, driving business forward is a tough and highly competitive game. Beating competitors and increasing profit is at the forefront of many business development plans – pushing marketing forward as a fundamental sales channel.

**Lesson One**

- Company case studies
- Marketing plan
- Getting to know the product
- The competition
-  Getting to know the customer
- Customer profiles

**Lesson Two**

- How websites are designed to market the company and the product 
- Working with search engines 
- Using social networks as a marketing tool 
- Different ways to advertise online 
- Email marketing 
- Monitoring the effectiveness of search, website and social media marketing  
- Convergent technology 

**Lesson Three**

- Understand the AIDA formula for effective advertising 
- Recognise the use of colour, images and text in advertising 
- Understand ways in which advertising encourages the customer to take the next step 
- Understand why and when companies use news releases 
- Identify the key elements of an effective news release 
- Know how news feeds work in social networking 

**Lesson Four**

- Understand the four Ps of marketing products 
- Understand the lifecycle of a product 
- Know about product placement and pricing strategies 
- Recognise how companies promote the brand 
- Understand the importance of brand loyalty 



Gain important knowledge on the processes involved in marketing for your business.

Marketing Essentials

oppworks - Course of the week- Time management 

Lunch and Learn- Time management 

This one-day training course is designed for Executive Assistants (EAs) who are keen to harness the potential of Artificial Intelligence (AI) to enhance their productivity and effectiveness.

Through a combination of theoretical insights and practical exercises, participants will be introduced to the fundamentals of AI, including how to integrate AI tools into their daily workflows, manage data privacy, and leverage AI for better communication and collaboration.

Participants should have a basic understanding of digital tools and a keen interest in adopting new technologies. No prior knowledge of AI is required.

**LEARNING OBJECTIVES**

By taking this seminar you will learn how to:

- Understand the basics of AI, GPT, and automation technologies.
- Identify tasks that can be optimised withAI.
- Use AI tools for scheduling, email management, document creation, and data analysis. This includes exploring CoPilot for Microsoft.
- Understand the ethical considerations and data privacy concerns associated with AI.
- Be equipped with strategies for continuous learning and adaptation to new technologies.

**PROGRAMME OVERVIEW**

**Introduction to Artificial Intelligence**

- Overview of AI, GPT, and automation.
- Role evolution in the age of AI.
- AI capabilities and limitations.

**AI Tools for Administrative Efficiency**

- Automating scheduling and calendars.
- Efficient email management with AI.
- Leveraging GPT for document creation.

**Enhancing Productivity with Data Analysis and Visualisation**

- Basics of AI-driven data analysis.
- Generating insights and visualizing data.

**AI for Improved Communication and Collaboration**

- AI-powered translation tools
- Virtual assistants for team managementand project tracking.

**Overcoming Challenges and Best Practices**

- Addressing data privacy and security in AI.
- Navigating the technology learning curve
- Best practices for implementing AI tools

**Preparing for the Future: Continuous Learning and Ethical Considerations**

- Ethical considerations and responsible use
- Creating a personal action plan for integrating AI into daily workflows.

AI for Executive Assistants

Michelle Cato

Alice was an excellent trainer and super engaging. Really enjoyed this.

Explore Artificial Intelligence (AI) and how it can help you to increase your productivity and efficiency in your career.

oppworks - Course of the week- Word 

Lunch and Learn-  Word 

Time management training increases your productivity and efficiency - and this is the perfect time management course for anyone who wants to get more done in less time.

**Programme Content**

*Understanding Time Management*
- Importance of time management in personal and professional life
- Common challenges and misconceptions about time management
- Benefits of effective time management

*Principles of Prioritisation and Organisation*
- Setting clear goals and objectives
- Identifying priorities and urgent tasks
- The Eisenhower Matrix: Urgency vs. Importance
- Time  blocking and scheduling techniques
- Delegation and outsourcing tasks

*Tools for Time Management*
- Introduction to Microsoft Outlook
- Overview of Outlook features for time management
      - Email organization and filtering
      - Calendar management and scheduling
      -Task and to-do list management
      - Reminder and notification features
- Tips and tricks for maximizing Outlook's time management capabilities

*Enhancing Productivity with Microsoft Outlook*
- Managing email effectively
     - Inbox organization and decluttering
     - Email filtering and automation
     - Using folders and rules
- Optimizing calendar usage
     - Creating and managing appointments and meetings
     - Setting reminders and notifications
     - Utilizing shared calendars and scheduling assistant
- Streamlining task management
     - Creating and categorizing tasks
     - Assigning due dates and reminder
     - Tracking and updating task progress

*Developing Time Management Strategies*
- Identifying personal time wasters and distractions
- Techniques for overcoming procrastination
- Time management tips and hacks
- Balancing work and personal life

*Implementing Effective Time Management Practices*
- Creating a personalized time management plan
- Goal setting and tracking progress
- Developing a routine and sticking to it
- Evaluating and adjusting strategies for continuous improvement


Time Management

Charlene Dias

I just wanted to say how much I enjoyed the seminar that Alice Mullinger taught, it was well done, interactive and thought provoking and I found it so helpful and engaging. When I start working I will be referring back to what you taught me today, thank you so much, looking forward to the next one  ☺️.

Gisela  Tavares

I recently attended the [Time Management Seminar Name], and it was an incredibly valuable experience. The seminar, led by Alice, offered practical techniques and strategies for managing time effectively, and I left feeling more equipped to organize my tasks and set priorities efficiently.

Heather C

Great tutors, lots of information. Really helped me to rethink how I look at time management and how to make it work for me. Great advice and I highly recommend it.

Take our time management training course to help increase your productivity and efficiency.

oppworks - Course of the week-Typaz 

Lunch and Learn- Typaz 

Microsoft 365 (formerly Office 365) is a cloud-powered productivity platform that integrates Office apps with intelligent cloud services, advanced security, and modern device management. 

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By the end of this seminar, participants will be able to:

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- **Navigate** the integrated ecosystem, including Teams, OneDrive, and SharePoint.
- **Utilize** AI-powered features (Copilot) to improve efficiency in daily tasks.
- **Implement** best practices for secure file sharing and remote collaboration.

**3. Agenda & Key Topics**

- **Module 1: Introduction to the Microsoft 365 Ecosystem**
- **Module 2: Modern Collaboration Tools**
  - **Microsoft Teams:** Chat, meetings, and shared workspaces.
  - **OneDrive & SharePoint:** Secure cloud storage and file management.
- **Module 3: AI and Intelligent Productivity**
  - **Microsoft Copilot:** AI assistance for summarizing, drafting, and analyzing data.

&nbsp;

Join our Microsoft 365 Seminar to learn more about Co-pilot, Teams, Sharepoint and Onedrive 

Microsoft 365

This course – designed to help you understand the principles of business accountancy - will provide managers and professionals with the ability to confidently read and interrogate financial statements.

Comprising five lessons, our business accounts training is designed to help you understand balance sheets, profit and loss (P&L) accounts including stock-taking, depreciation, capital and revenue expenditure. You will also learn about accruals and the role of capital and reserves.

The final lesson considers profit margins, analysing a profit and loss account and how to make comparisons on financial statements.

Understanding Business Accounts

Elizabeth C

The workshops with Alice are always super engaging and honestly gave me the boost I needed with my studies. The sessions were really well run, with a great mix of practical tips and open discussion. I came away feeling more motivated and focused, which I really needed.

Nigel M

The workshop was excellent, very informative. Tutor explained everything in a simple and easy to understand.

This workshop is ideal for those who wish to start their own business, those looking for work as well as current employees. 

oppworks - Course of the week- Powerpoint

Lunch and  Learn-  Powerpoint

Using Social Media for business brings new challenges and requires a considered approach. There are many do’s and don’ts to be aware of and this workshop looks at how to get the best from the various social media tools and create an effective, successful social media campaign from a business perspective.

Once you’ve seen how you can use it to build connections, network online, promote your company and research your industry, there’ll be no stopping you!

**WORKSHOP CONTENT**

- Module 1: What is social media and what are the benefits? Why use social media? What worries you and excites you? Taking a strategic approach.

- Module 2: A review of how social media marketing fits in to current marketing activities.

- Module 3: The reasons for using social media. Identifying social media audience groups. Understanding keywords.

- Module 4: You will look at a range of social media channels including blogs, newsletters, niche tools, LinkedIn, Twitter, facebook, Pinterest, Instagram, Google+, videos, podcasts, images, forums, social bookmarking, mobile and other content.

- Module 5: You will think about what you are going to say on social media – the content, choosing content or relationship marketing, content ideas, creating a content plan, re-using content.

- Module 6: Look at what resources are needed to carry out the social media? A social media policy, the risks of social media and crisis management.

Social Media Strategy for Business

Crina M

I recently completed 3 different courses and each day was very interactive. Alice is fantastic and her knowledge is brilliant as she give real example to help understand your needs.All examples given are put in practice which helps visualise the strategy for your business. Thank you Alice!

This will help anyone who wants to take on the responsibilities of Social Media for a business.

oppworks - Course of the week- Better business travel 

Lunch and Learn- Better business travel 

This workshop aims to equip you with the essential skills and strategies necessary to excel in diary management, particularly in complex and demanding environments.

Throughout the day, we will focus on enhancing your time management, communication, coordination, and problem-solving abilities.

By the end of this workshop, we aim for you to feel confident in efficiently managing the diaries of senior executives, ensuring smooth operations, and enabling them to focus on their core responsibilities.

This workshop will empower you with practical knowledge and tools that will enhance your effectiveness and contribute to the overall success of your organisation

Diary Management

Kristina Rochelle

Alice is a wonderful teacher, I have had the pleasure of working with her on many occasions and she is so knowledgeable, supportive and always brings such great energy to every class. Highly recommend!

Hannah James

Alice is a fantastic teacher - knowledgeable, attentive, and full of energy. I look forward to working with her again!

Master effective diary management techniques to optimise productivity and streamline your daily schedule.

Lunch and Learn- Diary Management

**IS THIS FOR YOU?**

This 2-day workshop is most appropriate for Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.

**ABOUT THIS SEMINAR**

By the end of the course you will be able to:

- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
- Develop tips and techniques for analysing problems and making decisions
- Develop your role and take accountability

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Executive PA 2-day Masterclass

Mei  Y

The course was very well-structured and informative, as well as engaging. I thoroughly enjoyed the course.

Really enjoyed this masterclass, learnt a lot, feel empowered and Alice is a great teacher.

Andrea Le Clair

Excellent well-run course, with the additional benefit of peer discussion and support. It gave me the chance for internal reflection as well as picking up new ideas and refreshing previously learnt skills.

Jane B

Loved this course, very helpful and Alice was amazing and very engaging, thank you.

Jordon M

I took part in the 2 day Executive PA masterclass. This was a brilliant course, filled with so much useful information. The course was led by Alice who was fantastic and super engaging. Highly recommend.

Annabel F

Very Informative and Helpful session, I learnt a lot about the role of a Personal Assistant and loved how in-depth the information was.

Jack S

Course was diverse and informative. Trainer was engaging and very knowledgeable

Elevate your skills in just two days with our intensive Executive PA Masterclass, designed to enhance efficiency, organisation and professional effectiveness.

Executive PA Masterclass

This workshop aims to provide you with a comprehensive understanding of the intricate components of global business travel planning, from understanding corporate travel policies to selecting the right service providers and effectively managing travel documents.

We will also focus on developing strategies to handle unforeseen changes and emergencies efficiently.

Through a series of interactive sessions, hands-on activities, and enlightening discussions, our objective is to equip you with the essential knowledge and skills that will enhance your proficiency, improve your confidence, and elevate the quality of service you provide in your crucial role.

This one-day workshop is designed to elevate your skills in booking global business travel arrangements!

Better Business Travel

Designed for professionals who wish to demonstrate their understanding of Artificial Intelligence Management Systems (AIMS), this certification attests to your proficiency in key concepts, principles, and compliance frameworks in alignment with ISO/IEC 42001 standards.

Establish yourself as a knowledgeable professional capable of contributing to the responsible management and ethical oversight of AI technologies, paving the way for trusted and effective AI implementation in your organisation.

This course is delivered as a one-day live online seminar supported by comprehensive learning materials and test preparation activities.

On completion of this course, you will be ready to sit the TRECCERT ISO42001 Practitioner exam.  Exam fees are included with this course.

Learning covers five core domains:

**Practical Understanding of AI Risks**

Gain the knowledge to identify, assess, and address AI-related risks, ensuring that AI deployment is responsible and aligned with organisational goals.

**Career Advancement in AI Governance**

Establish yourself as a credible professional in AI management, opening doors to roles that require foundational knowledge of AI oversight and compliance.

**Enhanced Compliance Capabilities**

Build competence in aligning AI systems with governance frameworks and regulatory standards to foster ethical AI practices.

**Contribution to Responsible AI Innovation**

Support organisations in fostering responsible AI development, promoting sustainable innovation, and minimising potential risks associated with AI technologies.

**Strong Foundation for Advanced Certifications**

Lay the groundwork for pursuing higher-level certifications and roles in artificial intelligence, positioning yourself for career growth in the field.

Pitman Training London - ISO42001 Practitioner

Validate your knowledge and expertise in artificial intelligence governance with the ISO/IEC 42001 Practitioner Certification.

ISO42001 Practitioner

The AI+ Foundation certification offers a foundational knowledge of artificial intelligence, encompassing ethical implications,  prompt engineering, and practical applications. Through use-cases, discussions, and case studies, participants will gain essential AI knowledge and insights intoresponsible AI utilisation.

This course covers five key learning topics:

**Introduction to AI & Its Impact: I**ntroduces AI fundamentals, history, applications,and presence in daily life. Explains key machine learning concepts (supervised/unsupervised) with uses. Practical use-cases illustrate AI's transformative power.

**Prompt Engineering - Interacting with AI :** Learn about prompt engineering and its importance in optimising AI interactions for better responses. This session covers techniques for crafting precise prompts and explores GPT advancements with updated models. Explore Use-cases across sectors to demonstrate prompting, and hands-on exercises focus on writing effective prompts in business and healthcare. 

**AI in Business & Industry Applications**: This session explores AI strategy development for business innovation, introducing key tools like automation and predictive analytics. How Generative AI works and its differentiation. Plus how to create a successful AI adoption strategy.

 **AI Ethics & Bias:** Overviews ethical considerations in AI (fairness, accountability), exploring data collection consequences regarding bias. We’ll explore bias impact on AI-driven decisions across industries, AI's job impact and the balance of automation with human roles. 

**The Future of AI & Career Opportunities :** This session explores AI's potential in addressing global challenges like climate change and its reshaping of industries/work. We’ll explore AI's dual impact on job displacement and job creation, as well as identify essential skills for the AI-driven future.

Pitman Training London - Generative AI for Business

This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. 